Legal information
Terms & conditions
Last updated: 1 August 2026
These Terms and Conditions apply to services supplied by AntiSocial Hosting ("AntiSocial", "we", "us" or "our"). They form the agreement between us and the person or organisation placing an order ("you" or "your"). By ordering, using or renewing a service, you accept these terms.
Questions about these terms can be sent through our contact page. If you are an existing customer, please use the customer panel for account and service support.
1. Services and our role
We provide hosting and infrastructure services, including shared hosting, hosted WordPress, dedicated servers and related services shown at checkout. The service description, billing period, price and any stated limits shown when you order form part of this agreement.
Our service is not a managed website, application or content service unless we expressly agree otherwise in writing. We can provide practical hosting guidance and support for the service we supply, but you remain responsible for your website, applications, configurations, updates, content, users and day-to-day administration.
2. Accounts, security and authority
You must provide complete and accurate account, billing and contact information and keep it up to date. You are responsible for all activity carried out through your account, including activity by anyone you allow to use it. Keep passwords, API credentials, SSH keys and other access details secure, and tell us promptly if you suspect unauthorised access.
If you order on behalf of an organisation, you confirm that you have authority to bind that organisation to these terms.
3. Orders, provision and changes
An order is accepted when we confirm it or begin provisioning the service. Provisioning times are estimates, not guaranteed deadlines. We may need reasonable information, verification or technical cooperation from you before providing a service.
We may make reasonable changes to the service, platform or underlying infrastructure for security, maintenance, legal compliance, performance or operational reasons. Where a planned change is likely to materially affect your service, we will aim to give reasonable notice where practicable.
4. Fees, renewals and payment
Services are charged in advance at the billing interval selected at checkout. Prices, renewal terms and any applicable taxes are shown during the order process. Unless stated otherwise, services renew automatically at the then-current renewal price until cancelled.
You must maintain a valid payment method and ensure payment is made when due. Failed, reversed or disputed payments may result in suspension of the relevant service until the account is brought up to date. Payment processor arrangements, including card payments through Stripe and payments through PayPal, are governed by the relevant provider's terms as well as these terms.
5. Cancellation, expiry and refunds
You may cancel a service through the customer panel before its next renewal date. Cancellation stops future renewals; unless we state otherwise, the service remains available until the end of the paid billing period. You are responsible for downloading your data before cancellation, expiry or termination.
Fees are ordinarily non-refundable once a billing period has started, including where a service is suspended or terminated for a breach of these terms or our policies. This does not remove any rights you may have under applicable consumer law.
Where you are a consumer and ask us to begin supplying a service during a statutory cancellation period, you may be required to pay for the part of the service supplied before cancellation where the law permits. Any refund eligibility is assessed in line with applicable law and the details of the service ordered.
6. Acceptable use
You must use the services lawfully, responsibly and in a way that does not harm our network, systems, reputation, other customers or third parties. You must not use, or allow the service to be used, for:
- unlawful, fraudulent, deceptive, abusive, threatening, defamatory or infringing activity;
- malware, ransomware, phishing, unauthorised access, credential theft, denial-of-service activity, scanning or attacks against systems without permission;
- unsolicited bulk email, spam, open relays, or activity that causes IP or domain reputation harm;
- material that infringes intellectual-property, privacy or other legal rights;
- excessive or disruptive use that materially affects shared resources, service stability or other customers; or
- reselling, sublicensing or transferring a service except where we have agreed this in writing.
7. Your content and intellectual property
You retain ownership of your content. You are solely responsible for ensuring that you have the rights, permissions and lawful basis to store, publish, transmit and use it through the services. You grant us a limited right to host, copy, transmit and otherwise process your content only as needed to provide, secure, maintain and support the services.
We provide the infrastructure only. We do not create, select, upload, edit or control content made available by customers, and we do not routinely inspect or monitor customer websites, files or applications. We may access or review information only where reasonably necessary to provide, secure or maintain the service, investigate suspected abuse, consider a valid notice, or comply with a legal obligation.
8. Copyright and abuse notices
We consider valid notifications of claimed copyright infringement and other abuse reports under our DMCA Takedown policy. That policy forms part of these terms. A notice does not require us to disclose customer or account information, provide status updates, explain an action, or enter into ongoing correspondence.
Where appropriate, we may restrict, suspend or terminate services associated with repeat infringement, repeated valid notices or other breaches of these terms. We may act immediately where we consider it necessary to protect our services, address suspected abuse or comply with a legal obligation.
9. Suspension and termination by us
We may restrict, suspend or terminate all or part of a service where reasonably necessary for security, maintenance, non-payment, suspected breach of these terms, abuse prevention, a third-party or legal claim, or to comply with applicable law. We will aim to give reasonable notice where practicable, but may act without notice where delay could create risk to the service, our customers or others.
Suspension or termination does not remove your obligation to pay amounts already due. We are not required to retain content after a service ends. You should maintain independent copies of all important data.
10. Support, uptime and backups
We aim to provide knowledgeable, practical support for our hosting and infrastructure. Support does not include building, maintaining, securing or operating your website or application unless expressly agreed in writing. Availability targets and any service-specific commitments apply only where expressly stated for the service you purchased.
Backup features, if available, are a convenience and are not a substitute for your own backups. You must keep independent, current copies of your data and test your ability to restore it.
11. Data protection and privacy
Our collection and use of personal information for account administration and our own business purposes is explained in our Privacy Policy. Where we process personal data in content you host for you, you are generally the controller of that data and we act only on your documented instructions as necessary to provide the service, subject to our legal obligations. Contact us if you need a separate data-processing agreement for your use of the services.
12. Liability
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to the paragraph above, we are not responsible for indirect or consequential loss, loss of profit, revenue, business, goodwill, opportunity, anticipated savings, or loss or corruption of data, except to the extent such a limitation is not permitted by applicable law. You should not rely on the service as the sole location for critical data.
13. Changes to these terms
We may update these terms from time to time. The latest version will be published on this page with its effective date. For material changes, we will take reasonable steps to notify affected customers, such as by email or through the customer panel. Continued use of a service after the change takes effect means you accept the updated terms.
14. General
These terms, the service details presented at checkout, our Privacy Policy and DMCA Takedown policy form the entire agreement for the service, except where we agree otherwise in writing. If a provision is unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver of it.
These terms are governed by the law of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer law gives you the right to bring proceedings elsewhere.