Web Hosting
For dependable everyday websites, email and growing business projects.
Explore Web Hosting →Frequently asked questions
Helpful answers, without the jargon.
Choosing hosting should not mean decoding a manual. These are the questions people ask us most often, answered in plain English.
Already a customer?
For account support, raise a ticket in the customer panel.
Tickets include your account and service details, helping the right engineer respond with the context they need.
Getting started
Start with the hosting that fits today.
Most people do not need the biggest plan. A sensible starting point is usually better: it keeps costs clear, leaves your setup straightforward and gives you room to grow when the site asks for it.
If you are unsure, tell us what your site does, how much traffic you expect and whether you need email, WordPress or a more specialised setup. We will help point you in the right direction.
Which type of hosting should I choose?
Shared Hosting is a strong home for business websites, portfolios, blogs and many WordPress sites. Hosted WordPress is a good fit when WordPress is the focus. Dedicated Servers suit larger, busier or more specialised workloads that need their own resources and more control.
Can I change plans later?
Yes. When your site needs more space or capacity, contact us and we can explain the practical next step. We will focus on what your site actually needs rather than pushing the largest option.
What is included with Shared Hosting?
Shared Hosting includes the essentials for a capable website: Plesk to manage the account, free SSL, email, backups and simple application installs. It is designed to feel useful from the first day, not like a list of add-ons.
Three clear paths
Find a comfortable home for your website.
Hosted WordPress
For WordPress sites that need a fast, friendly place to live.
Explore Hosted WordPress →
Dedicated Servers
For applications and services that need their own space and control.
Explore Dedicated Servers →Plans, moves and everyday hosting
Common questions before you choose.
Do you move websites from another host?
We can assess an existing move and offer paid, scoped migration assistance where it makes sense. The work is agreed up front, so you know what is included. We are happy to guide the process, but we do not present migrations as a free, unlimited managed service.
Will you manage my website for me?
We provide experienced help with your hosting account, platform and infrastructure. Your website content, design, plugins and application remain your responsibility unless specific work has been agreed separately. That keeps the boundary clear and support practical.
Can I use my own domain name?
Yes. You can use a domain you already own, transfer one where appropriate, or register a new name during checkout. We can help explain the steps if you are unsure which route is best.
What is SSL, and do I need it?
SSL is what gives visitors the secure padlock in their browser. It protects the connection between a visitor and your site and is now a basic expectation for most websites. Our Shared Hosting plans include SSL as standard.
Can I host email as well as my website?
Yes. Shared Hosting plans include email options managed through your hosting control panel. If email is business-critical or you have a more unusual setup, ask us before ordering and we will help you choose sensibly.
Where is my hosting located?
We offer hosting across the UK, Europe and North America. The most suitable location depends on where your visitors are, what your application needs and any data-location preference you may have.
Support and billing
Clear expectations make support better.
How do I get support as an existing customer?
Log in to the customer panel and create a ticket. It gives us the account and service information we need to respond accurately, and it keeps the conversation in one place for you and the team.
What should I include in a support ticket?
Tell us what you were trying to do, what you expected to happen and what happened instead. Include the domain or service involved, any error message and when you first noticed the issue. A short, clear description usually gets you to the right next step faster.
Are prices clear at renewal?
We aim to keep plans and renewal notes straightforward. Check the plan details before ordering, and ask if anything is unclear. We would rather answer a question early than leave you guessing later.
Which payment methods do you support, and how do renewals work?
We support PayPal and Stripe. Use Stripe for credit and debit card payments, including Visa and Mastercard; use PayPal if you prefer to pay through your PayPal account. When you create an account, you set up a recurring payment arrangement with the provider you choose, so your hosting can renew on its due date. The payment provider handles your payment details and securely sends the payment to us; AntiSocial Hosting does not see or store those details.
If a payment fails, is declined or a recurring payment is cancelled, please check the payment method in PayPal, Stripe or with your bank first. You can also raise a billing ticket with us if you need help understanding how that affects your hosting service.