Legal information

Privacy policy

Last updated: 1 August 2026

This policy explains how AntiSocial Hosting ("AntiSocial", "we", "us" or "our") handles personal information when you visit our website, contact us, create an account or use our services. For questions or privacy requests, use our contact page. Existing customers should use the customer panel to open a support ticket.

1. Who this policy applies to

For account administration, billing, support and operation of our own website, AntiSocial Hosting is the controller of your personal information. When you host personal data belonging to your own customers, visitors or users through our services, you are normally the controller and we act as a processor only to the extent necessary to provide the hosting service and meet our legal obligations.

2. Information we collect

We collect only the information we need to provide, secure and support our services. This can include:

  • Account and contact details: name, business name, email address, telephone number, postal or billing address, account username and information needed to verify or administer an account.
  • Service and technical information: ordered services, domain and server details, configuration information, IP addresses, device and browser information, access records, authentication events, usage and security logs, and information needed to diagnose faults or abuse.
  • Support communications: tickets, emails, chat conversations, attachments and information you give us while asking for help.
  • Billing records: invoices, amounts due and paid, payment status, transaction or subscription references, and limited payment-method information supplied by a payment provider. We do not store full credit or debit card numbers, card security codes, or your PayPal or Stripe login credentials.
  • Website and enquiry information: information submitted through our contact form, your IP address and security-check result, plus essential browser storage used to remember your cookie choice.

3. How we use information and our legal bases

We use personal information to provide the service you ask for, create and manage accounts, take payment, communicate with you, deliver support, maintain records, protect our systems, investigate suspected abuse and meet legal obligations.

We normally process account, service, billing and support information because it is necessary to perform our contract with you. We process security logs, fraud-prevention information and information needed to protect our services on the basis of our legitimate interests in running a safe, reliable hosting service. We may also process information to comply with legal obligations. Where we rely on consent, such as for non-essential cookies or optional marketing, you may withdraw that consent at any time.

4. Payments

Card payments are handled by Stripe and PayPal payments are handled by PayPal. Those providers process your payment details directly under their own privacy terms. We receive the information needed to confirm and administer a payment, such as the payment status, amount, invoice and transaction reference. We do not see or retain your complete card details or security code.

5. Logs, security and hosted content

IP addresses, access logs, authentication records and other technical logs help us operate services, troubleshoot issues, prevent fraud, investigate abuse and protect customers and infrastructure. We do not routinely inspect or monitor the websites, files or applications you host. We may access or review information where reasonably necessary to provide, secure or maintain the service, investigate suspected abuse, consider a valid legal notice, or comply with a legal obligation.

You are responsible for the personal data you place in your hosted service and for giving any required privacy information to the people whose data you collect. Our Terms & Conditions set out the service boundary and your responsibilities.

6. Who we share information with

We do not sell personal information. We share it only where needed to run our business and services, including with:

  • infrastructure, hosting, domain, email, customer-portal and support providers;
  • payment processors, including Stripe and PayPal, to process and administer payments;
  • website security and form providers, including Cloudflare Turnstile and the provider used to deliver contact-form enquiries;
  • our live-chat provider where you choose to use chat; and
  • professional advisers, insurers, regulators, law-enforcement bodies or other parties where disclosure is required or reasonably necessary to comply with law, protect rights or address abuse.

We require service providers to handle information only as needed to provide their service to us and in line with applicable data-protection requirements. We do not confirm customer identities or disclose account details to copyright complainants merely because they submit a notice; see our DMCA Takedown policy.

7. International processing

Our services are available across the UK, Europe and North America. Personal information may therefore be processed in those regions by us or our suppliers. Where a transfer is subject to UK or EEA data-protection law, we use an appropriate transfer mechanism or safeguard where required.

8. Retention

We keep personal information only for as long as we reasonably need it for the purpose for which it was collected. Account and service information is normally retained while your account is active and for an appropriate period afterwards to manage renewals, disputes, security, legal obligations and records. Security logs and support records are retained for periods appropriate to their operational and security purpose. Billing records may be retained for the period required by tax and accounting rules.

When information is no longer needed, we delete it or anonymise it where appropriate. We may retain it longer where needed to establish, exercise or defend legal claims, comply with a legal obligation or resolve a security or abuse matter.

9. Cookies and similar storage

We use essential browser storage to remember your cookie preference and operate the website. We do not currently enable optional analytics through this site unless you choose to accept them through the cookie banner. Third-party services you choose to use, such as live chat, may set their own cookies or similar technologies; their privacy information applies to those services.

10. Your rights

Depending on applicable data-protection law, you may have the right to ask for access to your personal information, correction of inaccurate information, erasure, restriction of processing, objection to certain processing, and data portability. You may withdraw consent where we rely on it. To make a request, contact us using the details at the top of this page. We may need to verify your identity before responding.

If you are unhappy with how we handle your information, please contact us first so we can try to resolve the issue. You may also have the right to complain to the Information Commissioner's Office in the UK or your local data-protection authority.

11. Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure. No internet service can be completely secure, so you should also protect your account credentials, use strong passwords and maintain your own secure backups.

12. Changes to this policy

We may update this policy when our services, practices or legal requirements change. The current version and update date will always appear on this page.